Privacy Policy

Effective Date: 28 Aug 2023

This Privacy Policy describes how Evoke collects, uses, and shares personal information when you use our online e-commerce platform (www.evoke.my). By accessing or using the Platform, you consent to the practices described in this Privacy Policy.


1. Information We Collect

Personal Information: We may collect personal information such as your name, email address, postal address, phone number, and payment information when you register an account, place an order, or interact with our Platform.

Transaction Information: We collect information related to your purchases, including product details, order history, and payment method.

Usage Information: We gather information about how you use the Platform, including your browsing history, pages visited, and interactions with the Platform's features.

Device Information: We collect information about the device you use to access the Platform, such as your device type, operating system, browser type, and IP address.


2. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

Processing and fulfilling orders.
Providing customer support and responding to inquiries.
Sending order confirmations, updates, and promotional communications.
Analyzing and improving the Platform's functionality and user experience.
Preventing fraud, ensuring security, and enforcing our Terms of Use.
Complying with legal obligations.


3. How We Share Your Information

We may share your personal information with:

Service providers and partners who assist in platform operation, payment processing, shipping, and marketing activities.
Legal authorities or regulatory bodies when required by law or to protect our rights and safety.
Business partners in case of a merger, acquisition, or business transition.


4. Your Choices

Account Settings: You can review and update your account information by logging into your account settings.

Communication Preferences: You can choose to opt-out of receiving promotional emails by following the unsubscribe instructions in the email.

Cookies and Tracking: You can usually modify your browser settings to control or delete cookies and tracking data.


5. Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.


6. Children's Privacy

The Platform is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from them.


7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the effective date will be revised accordingly.


8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at reachme@evoke.com.my.